About
Vent2Me is run by a team of passionate consumer advocates from a diverse range of backgrounds.
We possess a variety of specialist qualifications including business and marketing bachelor degrees, a Certificate IV in Training and Assessment, a Diploma of Internet Marketing and Online Public Relations and a Diploma of Hospitality (Management).
As consumers who make purchase decisions on a daily basis, we’ve seen firsthand how poor customer service is much more than just a nuisance. In fact, a really bad service experience can be a huge burden, both emotionally and financially. We know that when you’re in the middle of it, it’s seems easier to give up and admit defeat than speak up to get what is rightfully yours.
That’s why we’ve created Vent2Me.
We also understand that good customer service isn’t difficult to deliver. And in some cases, it doesn’t come from disrespect or disregard. We know there are many organisations in Australia who genuinely want to make their customers happy and our site also caters for them.
Contact Vent2Me to see how we can help consumers and businesses throughout the complaint handling process.
Our team
Cents and Sensibility (aka Julia Makin)
Cents and Sensibility
Executive Director
Cents and Sensibility founded Vent2Me in 2010, after successfully solving complaints for family and friends. It was the constant nagging from these same friends and family members who sparked the idea of creating a business dedicated to addressing grievances.
Cents and Sensibility has created a number of marketing and branding strategies for a variety of businesses. Her specialities include brand management, e-marketing and social media strategy, publication development and management; and service marketing strategy.
Cents and Sensibility is also an experienced public speaker who has spoken at a number of events.
The Creative Craftsman (aka Jon Taine)
The Creative Craftsman
Creative Director
The Creative Craftsman is Vent2Me’s Creative Director and co-partner having joined Vent2Me in November 2011. The Creative Craftsman has a range of experience in developing creative solutions for a range of businesses including large corporations within the government and tertiary sectors.
The Creative Craftsman has played a key role in developing the creative direction for Vent2Me. His expertise includes design, copy writing and advertising.
The Social Commentator (aka Madan Lal)
The Search Engine Commentator
Search Engine Optimisation (SEO), Search Engine Marketing (SEM) and Social Media Services
The Search Engine Commentator is Vent2Me’s SEO, SEM and Social Media expert, having joined Vent2Me in December 2012. The Search Engine Commentator has a range of experience in developing search and social media strategies including improved google rankings, bookmarking and blog/social media posts.
The Search Engine Commentator has played a key role in developing the SEO and social media strategies for Vent2Me. Be amazed by how quickly the Search Engine Commentator can improve your website rankings today.
The Equaliser (aka Drew Cossar)
The Equaliser
Complaint resolution guru that gets results!
Vent2Me’s newest member.The Equaliser is a proven problem solver. He has the ability to take over from where you left off and get back the hard earned money that is rightfully yours! From insurance claims though to issues regarding warranties, The Equaliser has a proven track record of solving these type of grievances!
For further information on how Vent2Me can help your organisation or resolve your customer complaint or for a quote contact Vent2Me.
