Vent2Me’s Executive Director was invited to provide comments for the February edition of the National Retail Magazine. The article titled ‘The Good in Grievances’ was in relation to the benefits that retailers can by listening to customer complaints. Read our full comments regarding the issue.

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Vent2Me’s Executive Director was invited to provide comments for an article published in the Sydney Morning Herald on 24 November 2011. The article titled ‘Are you being served?’

The article was in relation to the GASP debacle that preceded the following month. Read our full comments regarding the issue

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Melbourne-based business Vent2Me is addressing its own grievances after a copycat site surfaced recently.

Strategic Director Julia Makin created the site in 2010, as a free service to assist consumers in getting a fair go.

“A bad customer service experience can be a huge burden, both emotionally and financially,” said Julia.

After successfully resolving complaints for family and friends, the idea sparked to create a business dedicated to addressing grievances.

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