Privacy Statement
This policy statement applies to the www.vent2me.com.au and sets out the policies of Vent2Me relating to personal information provided to us, or collected by us, through this internet site. Unless you give your express consent otherwise, the following policies govern how Vent2Me handles your personal information and safeguards your privacy.
Collecting Information about You and Storage of Collected Information
Information is directly collected from you by Vent2Me:
1. ‘Contact Us’. If you have queries regarding any of our services or anything on this internet site, you may request that we contact you with further information by providing your contact details. At no stage is this information stored in a database.
The information collected from you in accordance with the above procedures when you use any of the above facilities, where specified, is stored in a computer database at the premises of Vent2Me located in Melbourne, Australia. The database storing information regarding is only accessible by specifically authorised staff of Vent2Me and is security protected. Similarly, the database storing information regarding queries lodged through ‘Contact Us’ is only accessible by specifically authorised staff. No hard copies of information collected as set out above are created or stored by Vent2Me.
In addition to that information which you voluntarily provide to Vent2Me while using this internet site, Vent2Me maintains server logs regarding visits made to this internet site. Most internet sites maintain such server logs, and Vent2Me analyses such logs in an effort to constantly improve the value of materials on the site. The server logs DO NOT contain personally identifiable information and Vent2Me DOES NOT make any attempt to link the traffic information on the site with the individuals who actually visit the site.
From time to time Vent2Me may ‘break down’ overall usage statistics according to a user’s domain name, browser type, and MIME type by reading information from the browser string (information contained in every user’s browser). The sole purpose of this ‘break down’ is to improve the performance of the site, monitor pages of the site that are visited infrequently and improve such pages, and to determine what type of browser support we require.
General Information Security
Vent2Me has implemented technology and security features and strict policy guidelines to safeguard the privacy of personally identifiable information from unauthorised access or improper use, and we will continue to enhance our security procedures as new technology becomes available. All information that you submit to us on this site is transmitted directly to our internal database server. We take measures to protect this information while it is stored, including:
(a) Utilising a ‘firewall’ to protect our internal computer systems and your stored personal information. A ‘firewall’ is a barrier to unauthorised users to prevent access to our systems. Our firewall consists of a password system.
(b) Monitoring system activity logs to identify any unusual activity resulting from authorised and/or unauthorised individuals accessing our systems or making changes to stored information.
Use and Disclosure of Personal Information
Vent2Me will not disclose any personal information without your consent unless; (a) such information must be provided in order to answer any of your queries submitted to this site or otherwise to provide you with a service which you have requested from us; or (b) such information is required by law to be disclosed. In the event that it is necessary to provide you with a service which you have requested from us, we may need to provide your personal information to one of our strategic partners. When doing so we will use reasonable commercial endeavours to ensure that your personal information is not misused by the recipient.
Vent2Me may also use your personal information for Direct Marketing purposes – please refer to the section on Direct Marketing set out below. Vent2Me DOES NOT use your personal information for the purposes of marketing.
Records of your Personal Information
Please send us an email at vent2me@optusnet.com.au if you wish to obtain a record of any information we may have collected from or about you during your visits to our site.
Deletion of your Personal Information
If you wish to completely delete any personal information you submit to Vent2Me you may do so by contacting us at vent2me@optusnet.com.au. We will notify you of our receipt of your request and we will use commercially reasonable efforts to functionally delete all such information from our database within five (5) working days from the date of receipt of your request. Please note that it may be impossible to delete all of your information without some residual records remaining on our computer system because of automatically generated backups and records of deletions.
Problems or Complaints
If you have any further questions regarding this Privacy Policy, a problem with this site or wish to make a complaint, please contact us at vent2me@optusnet.com.au. If Vent2Me becomes aware of any concerns or problems we will take those matters raised seriously and will work to address your concerns.
Changes to the Privacy Policy
Vent2Me reserves the right to modify or amend this Privacy Policy at any time and for any reason without notice.
Terms and Conditions
Please read the Following Terms and Conditions Carefully – By using the pages in this site, you agree to these terms and conditions. If you do not agree, you should not use this site. These terms and conditions may be changed or updated from time to time.
Please note that Vent2Me does not guarantee that all complaints will be resolved 100% of the time.
Unless otherwise indicated, all information contained in this web site is copyright © Vent2Me all rights reserved. Apart from any use permitted under the Copyright Act 1968, you must not copy, frame, modify, transmit or distribute the material at this site
without the consent of the copyright owner.
You may save a local copy or print a copy of material at this site for your own personal non-commercial use, provided the copyright notice on the material is not removed. However, you may not make any charge for such use and any commercial use is expressly prohibited. This means, for example, that you must not post material from this site to a local intranet site, or distribute the material for your own commercial purpose, without the copyright owner’s permission.
You are welcome to link to this site, provided that in doing so you do not use any trademarks, logos or other elements of our visual identity without express written permission from an authorised officer of the company. The Vent2Me logo, trademark and other elements of our visual identity must not be used by unauthorised persons, reproduced on other websites or in any other format or publication.
You must not link to this site from a site or in a manner which disparages the reputation of Vent2Me. For permission to use text, information or images from this website in a manner other than that stated above, please contact Vent2Me. If you have any questions about this web site, or if you find any errors, please notify us.
Restrictions and Limitations of Liability
Vent2Me does not warrant the accuracy, adequacy, reliability or completeness of the information and materials in this website and expressly disclaims liability for errors or omissions in such information and materials. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality, fitness for a particular purpose and freedom from computer virus, is given in conjunction with the information and materials.
Vent2Me does not make any representation, warranty or endorsement of any of the products, services or information provided in this website. This disclaimer shall take effect to the fullest extent permitted by law.
Disclaimer
The material in this site could include technical inaccuracies or typographical errors, Vent2Me may make changes or improvements at any time.
Information on Vent2Me’s website, or those of any of its related, affiliated, or subsidiary units, is provided with the understanding that Vent2Me is not rendering professional advice or recommendations. You should not rely on any information on these pages to replace consultations with qualified professionals to meet your individual needs.
