Vent2Me Now
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by Vent2Me
March 20, 2012 in Consumers
Have you ever been given the run around regarding a complaint, and then, in sheer desperation contacted the relevant Ombudsman, only to be told that its not within their jurisdiction? If you have, then you are not alone!
by Vent2Me
February 21, 2012 in Organisations
We recently received an angry letter from a South Australian resident who is disputing incorrect charges being applied to their electricity bill.
The issue resulted when a customer’s notification of a change of address was lost/not documented by the electrical supplier AGL. As a result the resident’s electricity was cut off at the new home. The funny thing is despite AGL apparently not receiving notification, the company managed to invoice the resident twice (one for the new property and one for the old property). How can AGL claim ignorance or missing records if they managed to invoice the resident even charging him twice for the establishment fee!
by Vent2Me
December 16, 2011 in Organisations
Let’s face it. A business no matter how much it wants to be a one stop shop, cannot do everything. This is why supply chain management is a multi million dollar business. As a business you need to realise that even if you have done your part of the process, inadequate suppliers can let you down.
From a consumer’s perspective, it doesn’t matter if the supplier is at fault, they will hold you responsible for choosing an inadequate supplier, which will tarnish your brand reputation. This is particularly important if you promise or guarantee things which are outside your level of control.
by Vent2Me
September 24, 2011 in Organisations
This is a question many organisations have asked us. Before we begin, think about all the eDMs you receive in your own email. How many do you receive a day? 5, 20, 50, 75+? Now think about the ones that you actually read, that number is probably around the 1-2 mark. So why is it that we read some eDMs but not others?
by Vent2Me
September 16, 2011 in Organisations
A recent article regarding fradulent reviews on the popular travel site ‘Trip Advisor’ has given us an excellent topic for a new blog post.
Web 2.0 is all about sharing, reviewing and participating in virtual communities, it’s for this reason that it’s no surprise that review websites are becoming so popular. But what should you do if you are an organisation that has recently received a negative or fraudulent review?
by Vent2Me
September 16, 2011 in Consumers, Organisations
Highlights: Seeing the Phantom of the Opera in the West End
Lowlights: Staff not smiling at any retail store or supermarket
London is an exciting city. London offers endless choices for entertainment and work prospects, which is why so many expats decide to call it their home. In London everything moves at its own pace which is FAST. If you get in someone’s way they will just keep walking until you move out of THEIR way. Don’t get me wrong, in general Londoners are friendly people and if you need help with directions they will help you (special mention goes to their public transport officers, who were consistently helpful).
by Vent2Me
August 17, 2011 in Consumers, Organisations
Let’s face it, Singapore is a lucky country located in a convenient location that sees it being the main point of call for UK, European and Asia-Pacific countries, Singapore has grown into a beautiful metropolis and unlike other Asian countries – their first language is English, so what isn’t there to love?
by Vent2Me
August 17, 2011 in Consumers, Organisations
We have; which is why my business partner and I are spending four months travelling the world to uncover consumer service issues in different countries, states and cities.
In each city we visit we are meeting with organisations, consumers and undertaking mystery shopping audits to determine the customer service levels of each location. How do you think Australia will fare, especially in countries where employees work hard for tips?
by Vent2Me
July 18, 2011 in Consumers, Organisations
It’s not often when we can say that the Government does something right. But in today’s post – we are happy to admit that one Government has got it right regarding consumer empowerment.
We recently received an email from NSW fair trading and normally we don’t promote brands for promotional purposes, but in this case we have made an exception:
by Vent2Me
June 26, 2011 in Consumers, Organisations
As you know, we have been fighting with Stockland, The Pines regarding an incident that occurred in their carpark. Read our previous post now!