February 21, 2012 in Organisations
We recently received an angry letter from a South Australian resident who is disputing incorrect charges being applied to their electricity bill.
The issue resulted when a customer’s notification of a change of address was lost/not documented by the electrical supplier AGL. As a result the resident’s electricity was cut off at the new home. The funny thing is despite AGL apparently not receiving notification, the company managed to invoice the resident twice (one for the new property and one for the old property). How can AGL claim ignorance or missing records if they managed to invoice the resident even charging him twice for the establishment fee!