Last week my grandmother and I went to a pizza restaurant/cafe in the Eastern suburbs of Melbourne. We have been there before and have always enjoyed our time at this restaurant/cafe. This time was a little different however, and we will share the story with you below.

When we arrived at the restaurant we were greeted by a young waiter who was friendly but appeared quite inexperienced. He got us seated and we waited patiently for him to return to take our order. Time went by and it must have been at least 15 minutes when we finally gave up and asked when our order would be taken! Five minutes later the waiter returned to take our order. It is important to add that the restaurant  was not busy and we were one of the few people in there.

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Yesterday, we asked the twitterverse about whether they thought customer service is better, worse or the same as it has always been. One tweet in particular caught our eye:

This tweet revealed the importance of listening to customers and that customer service issues can be caused by other factors such as population/demographic changes, globalisation and evolving technology.

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