Not happy with an organisation? Vent2Me about it!

January 16, 2011 / no comments

Recent media reports regarding the war against online shopping and retail giants such as Harvey Norman, Myer and so forth provides a perfect example of ‘out-of-touch’ organisations who do not know what their customers want.

In this example, if Gerry Harvey spent the last two years developing an online retail strategy, instead of fighting and arguing against the rise of online shopping, things could have been very different for him, and I’m sure customers would have been happy to purchase items through them (read our previous blog post for our take on online shopping).

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