Welcome to Vent2Me!
So why should you read our blogs? Well to answer this, we can give you many reasons, but the main reason you should is that this blog is designed to act like a portal for sharing grievances, tips and tricks of the trade that we have learnt from being a consumer advocate!
Although, we are no superheroes, we can assure you that our blogs will be practical, relevant (sometimes humorous) and that with each blog post you will be able to learn something new that you will be able to use to receive better and fairer treatment from organisations.
At any time feel free to leave a comment, make your own blog post or email us at email@example.com
We end this post with a quick story regarding poor customer service:
Earlier this year, I bought an item from a large department store (no names, but they have recently finished renovating their flagship store) that turned out to be faulty and therefore according to the Trade Practices Act was not fit for purpose. I ended up going to their store in another location to ask for an exchange or refund, unfortunately despite only having the item for two weeks and my receipt they told me that I couldn’t get a refund as I would need to speak to the manager. Of course, I asked to speak to the manager and they told me that they were not working today and that I should come back another day to speak with them. I respond telling them that as I work full-time, returning during working hours is difficult, which they responded by taking my details down and telling me that their manager would contact me to discuss this issue. Four days later and I still hadn’t received a phone call, so I rang the department store and spoke to the manager to find out my message hadn’t been passed on and that getting a refund would not be a problem. As a result, I had to go visit the department store for the second time and finally, I got my refund!
Now the morale of this story for consumers is that if you strongly believe in your grievance and that your complaint is justifiable, you can succeed in having your complaint rectified. One tip of the trade that we at Vent2Me often use is legal jargon. Although we are not lawyers, being familiar with marketing law topics such as the Trade Practices Act immensely helps when filing a complaint with organisations. More will be discussed about marketing law in weeks to come!
Stay tuned for next week’s blog post that will look at what type of complainer you are!
Cents and Sensibility
Julia Taine, Executive Director of Vent2Me, is a marketing problem solver and mentor. A mover and a shaker, Julia sees a niche in an industry, and takes it, by making it her own. Julia started Vent2Me, because people she knew were struggling with their online presence and their digital strategies. Julia knew she could help these people, and so here she is today.