Vodafone or Vodafail as it’s colloquially known has to be one of the worst organisations that has ever existed! And anyone who has used Vodafone would agree with me. Now why they have received this title is for many reasons:
Firstly, they do not set out what they aim to do which is provide adequate service offerings that meet customer needs such as adequate coverage. Here’s a tip for Vodafone, don’t have a coverage map on your website if you don’t cover the areas you claim to!
Secondly, they make things extremely difficult by having an out of date, complicated and useless website. You can’t promote yourself as a modern organisation if your emarketing is in effective!
Thirdly, customer service is non-existent for Vodafone. Have you ever tried to call them for assistance? They make the process so difficult so by the time you finally get to speak to someone you have forgotten the reason as to why you called.
I personally have had many run ins with Vodafone, both in their store and on the phone. In one circumstance I was at their retail store in Forest Hill, at 4.30pm on a Sunday despite there being a number of customers they thought it was acceptable to vacuum! Which of course is a big a NO NO!
Stay updated with my dealings with Vodafone and other service providers by subscribing to this blog! After all, this is a just teaser of more to come!
Until next time
Cents and Sensibility
Julia Taine, Executive Director of Vent2Me, is a marketing problem solver and mentor. A mover and a shaker, Julia sees a niche in an industry, and takes it, by making it her own. Julia started Vent2Me, because people she knew were struggling with their online presence and their digital strategies. Julia knew she could help these people, and so here she is today.